Privacy Policy

1. Introduction

At Surrey Roofing Specialists, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website https://surreyroofingspecialists.com, contact us, or use our services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Name, email address, phone number, and address
• Service Details: Information you provide when requesting a quote, booking a service, or communicating with our team
• Technical Data: IP address, browser type, operating system, referral source, pages viewed, and website navigation paths
• Communication Records: Emails, messages, feedback, or complaints

We only collect information that is necessary for the effective delivery of our services or to respond to your queries.

3. How We Use Your Information?

Your personal data may be used for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver our roofing services efficiently and professionally
• To process payments and issue invoices
• To maintain internal records for administrative, legal, or quality control purposes
• To notify you of important changes to our services or policies
• To improve our website’s performance, functionality, and user experience

We do not use your personal data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

• Consent: When you voluntarily provide us with your information through contact forms or email
• Contract: To perform our contractual obligations with you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: To manage our operations, prevent fraud, and improve our services

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties in the following cases:

• With service providers (e.g., payment processors, IT support) who help us operate our business
• When required by law or legal proceedings
• To protect the safety and rights of Surrey Roofing Specialists, our staff, or others

All third-party service providers are obligated to respect your privacy and comply with data protection regulations.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

• General enquiry data is stored for up to 12 months
• Client and project-related data may be retained for up to 7 years, as required by tax and legal obligations

7. Data Security

We implement appropriate technical and organisational measures to safeguard your data, including:

• Secure servers and encrypted communications
• Regular data backups and firewalls
• Access controls and staff confidentiality agreements

While we take data security seriously, please be aware that no system is entirely immune from cyber threats.

8. Your Data Rights

Under the UK GDPR, you have the following rights:

• The right to access a copy of your personal data
• The right to rectify inaccurate or incomplete data
• The right to request deletion of your data under certain conditions
• The right to restrict or object to processing in certain circumstances
• The right to data portability (where applicable)
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site traffic, and improve website performance. Cookies are small files stored on your device that help us understand how users interact with our website.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality. You can read our full Cookie Policy for more details.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before submitting any personal data.

11.  Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Surrey Roofing Specialists

• Website: https://surreyroofingspecialists.com/
• Email: info@surreyroofingspecialists.com
• Phone: 07946640262
• Address: 19 Station Road, Addlestone, Surrey, KT15 2Al

Thank you for trusting Surrey Roofing Specialists with your personal information. Your privacy matters to us.